Emergency Power Backup Units -

Policies

Return Policy

Please read the product warranty page. (Download the PDF Order Form, the warranty is on the second page.)

IDEA reserves the right to repair, replace or refund a Bright backup power unit. Unless otherwise specified, we gladly accept defective exchanges on products within 30 days of original invoice date. I.D.E.A. shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you. Only an authorized IDEA representative shall repair the unit. Please contact IDEA at 828-696-0607 for more information.

All units will be inspected and tested upon receipt. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.

Units which are improperly packaged
Units with certification labels removed
Units with serial number that do not match the serial numbers on package or invoice
DAMAGE: Any dents, scratches, defacement or abuse of Bright unit
DAMAGE: Loose, damaged or removed screws/fasteners
If the back panel of the unit has been removed the warranty is void and I.D.E.A. will not accept the unit as a return.

All products being returned must be 100% complete. All packing materials, manuals, blank warranty cards and other accessories and documentation must be included. A return will not be processed, or a restocking fee may be charged, in the event ANY item(s) included in the original shipment to the customer is not present in the returned package.

INSTRUCTIONS FOR RETURN

Step 1:	Call for a Return Authorization (RA) Number 828-696-0607. Returns will not be accepted without a valid Return Authorization (RA) number. RA numbers will expire after 21 days.
Step 2:	Insure and Ship Your Return Return the item in its original packaging. Packaging is extremely important to insure the unit being returned arrives in good condition. When ever possible it is best to return/ ship the unit in its original packaging. We strongly recommend that you insure the package for the full cost of the unit you are returning. IDEA is not responsible for merchandise that is lost or damaged in transit. The customer is responsible for postage & handling fees; return shipping fees are non-refundable unless other arrangements have been made with an I.D.E.A. representative (I.D.E.A. may reimburse shipping charges related to a defective product). Include in your package your name, address and phone number. Also include instructions for contacting you between the hours of 8:00 AM and 6:00 PM (EST) Monday - Friday.
Step 3:	An I.D.E.A. representative will contact you when we receive your return.

P.O. Box 456 Flat Rock, NC 28731
(828) 696-0607